Getting in touch with our inner child, we played and we learned.
Understanding how the app worked from both a Parent’s and a Nanny’s perspective was key to the refresh. A parent needed a quick, easy way to book a Nanny. A Nanny needed a quick, easy way to accept the job. An in-depth flow activity followed by researching similar apps, like Uber, and comprehensive wireframes helped us map out a smoother user experience.
